Q&A

Preferably via our “Instant Quote & Booking” booking engine, or through Online Chat or Telephone. Simply enter a pickup location and destination into our online quote box and select “Instant Quote & Booking”. You will then be given the option to select a suitable vehicle of your choice and to enter your contact information. If you are more comfortable using the phone you can call us on +44 (0)7917 845679 and we will happily take the details over the phone. There are no extra charges, the price is the same either way.

No, you can also make your booking by calling us on +44 (0)7917 845679 and book over the phone if you find that easier.ther way.

Once booked you will receive an e-mail confirming your booking. You can also call on +44 (0)7917 845679 and will be happy to let you know if your booking is confirmed.

We recommend that you make your booking online with 24 hours in advance. However you can call us up to 6 hours before you need the cab and we will happily accept your booking over the phone. You can also call us once you have landed and we generally have drivers around the airports who will be happy to come and pick you up.

We cover the whole of London and all surrounding areas. We pick up from London Heathrow, London Gatwick, London Luton, Stansted & London City Airport. We cover also to all London post codes as well as the areas surrounding the Main London Orbital Motorway the M25 and pick up from all these areas to drop to any of the London Airports by Pre-Booking.

Yes, we cover the 5 main London airports: Heathrow, Gatwick, Stansted, Luton & London City Airport but will happily pick you up from another UK airport if required.

No, we will track your flight progress when it is in the air.

You just have to let us know on +44 (0)7917 845679 that you have missed your flight we will not send our driver into the terminal and you will not have to pay for the journey, but please do not forget to tell us by our phone.

If your flight is diverted please call us as soon as possible on +44 (0)7917 845679 we will try to send the driver to the diverted airport or we will cancel the booking depending upon the situation at the time.

In most airports the driver will be waiting for you in front of the airport information desk. We will send you anyway a confirmation e-mail confirming your booking and letting you know exactly where your driver will be waiting.

This could be due to a number of reasons, most commonly a misspelt email address.

If this happens to you please contact our office via Online Chat or call on +44 (0)7917 845679 and we will deal with your booking as quickly as possible.

Enter all the details you have through our contact form and we will try to find the zip code and we will send you a quote as soon as possible.

You can either pay while making the booking on line by Visa, Master card, American Express, Euro Card or any other credit or Debit card. Anyway you can pay cash to the driver on arrival at your destination. With Comfort Travel & Transport you will never have surprises with the price all are quoted in advance so you know exactly how much you will be paying.

You can cancel a booking 6 hours prior to the booked time. If you have paid in advance you will be issued a full refund. We do not deduct any administration charges.

Yes, as all bookings are pre booked we can provide a 24hr service.

No, in compliance with UK law Comfort Travel & Transport operates a strict non-smoking policy in all their vehicles.